Here is a list of the error codes and ways to troubleshoot them:
| X2 - Controller code | CODE description | SOLUTION |
|---|---|---|
| FAIL | The provisioning failed | Re-provision the device |
| donE |
The previous operation is complete
|
N/A |
| bAd/SSID/OR/PASS/CodE | The AP was not found or the password is incorrect | Check the spelling of the SSID and/or password |
| rouTer/CONNECT/FAIL | Cannot connect to the AP | Check that AP is available. |
| Cloud/CONNECT/FAIL | Can’t connect to Hydrawise | Server down or Certificate is bad |
| OFF/LINE | WAND was connected to the AP, but the Wi-Fi connection went away. | Check AP/Internet |
| ONLINE | Connected to Hydrawise Server | N/A |
| PUSH/SIdE/Button | Press the button to begin provisioning | Press the button [1|2|3] times to select the desired provisioning method |
| H xxx | WAND Firmware Version Number | N/A |
| C xxx | X2 Controller Firmware Version Number | N/A |
Still need help? We're here.
Tell us what you need support with and we'll find the best solution for you.